Return Policy
Return Policy
All engraving plates are custom cut for each order and cut plates are Non-Returnable after the order has been fulfilled. If your items are damaged, inaccurate, or flawed you can return your items for a prompt exchange or refund after you have received a return authorization.
Returns must be made within 30 days of the purchase date and will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable (we will pay the return shipping costs if the return is a result of our error). After the 30 day period, a return may be accepted at our discretion, however, it may be subject to a restocking fee of up to 30%. Please note that it takes us 7-10 business days to process returns once they arrive at our Returns Center.
Package Damage
After you have received authorization (within 3-4 business days) please carefully package your return with a copy of the invoice and your contact information with the quantity and reason you are returning the item (defective, broken, missing, or wrong item). Refunds are processed within 10 business days of receipt and credit given.
Be sure to package the items carefully to ensure safe shipping by using a prepaid, insured, traceable method to the address below. Products sent in a standard envelope are often subject to damage and are no longer in a returnable condition. We recommend using a protective box or padded envelope with packaging to prevent any damage.
Any returns of packages or products must have authorization before returning. Please follow the steps in our Return Policy. Every effort will be made to settle the claim in a timely, fair and reasonable way. We will work with our customers to a resolution of the claim that may include repairing the item, selling the items for salvage or replacing the item.
Remember
Examine all packages before signing for them for signs of damage and mishandling. Inspect the contents as soon as possible and count all the products to compare with the items shown on the invoice. Claims must be filed within ten (10) days of receipt of goods. For damaged shipments delivered when you were not at home, contact us via e-mail at mail@customengravingplates.com or fill out the Contact Us Form and describe the damage. If there is minor damage and we can replace a part this may be a faster resolution. If the package needs to be returned you will be advised how to proceed.
Please see our Shipping Policy for more details on package issues.