Return Policy

Return Policy

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund as long as the merchandise is in new and unused condition and you have received a return authorization number. Returns must be made within 30 days of the purchase date and will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable (We will pay the return shipping costs if the return is a result of our error). After the 30 day period, a return may be accepted at our discretion; however, it will be subject to a restocking fee of up to 30%. Please note that it takes us 7-10 business days to process returns once they arrive at our Returns Center. 

Customization's Return Policy
Plates that are custom cut with holes, cut corners, custom sizes, or have had tape applied and ordered are NON-Returnable after order has been fulfilled.

Package Damage

After you have received your RMA number and approval (Within 3-4 business days) please carefully package your return with the RMA number and a copy of the invoice and your contact information with the quantity and reason you are returning the item (defective, broken, missing, or wrong item). Refunds are processed within 10 business days of receipt and credit given.

Be sure to package the items carefully to ensure safe shipping and ship your package in a prepaid, insured, traceable method to the address below. Products sent in a standard envelope are subject to damage, we recommend using a protective box or padded envelope with packaging to prevent any damage.

 

Please package your return in a secure protective box, unfortunately items returned in envelope are often subject to damage and are no longer in a returnable condition.

Any returns of packages or products must have authorization before returning, please follow the steps in our return policy. Every effort will be made to settle the claim in a timely, fair and reasonable way; we will work with our customers to a resolution of the claim that can include repairing the item, selling the items for salvage, or replacing the item.

Remember:

Examine all packages before signing for them for signs of damage and mishandling. Inspect the contents as soon as possible and count all the products to compare with the items shown on the invoice. Claims must be filed within ten (10) days of receipt of goods. For damaged shipments delivered when you were not at home, contact us via e-mail at mail@esslinger.com or fill out the Contact Us Form and describe the damage. If there is minor damage and we can replace a part this may be a faster resolution. If the package needs to be returned you will be advised how to proceed.

Please see our shipping policy for more details on package issues.